I signed up for Ebox almost a month ago and have yet to experience service.
First it too forever to send out a tech to connect the DSL line , secondly when the tech came out, went to the DSL room and connected the line physically, it was discovered that the modem is faulty, both DSL and Internet LEDs are completely off . A replacement modem was requested but Ebox support is now requesting more diagnostics to be run on a modem that failed all diagnostics to begin with, what will that accomplish if the LEDs are out ?
If you want to win over a new customer, send out a new modem so that I can have the service up and running and then you can test the modem all you want after I send it back you. After all, I paid a lot of money for the modem which you provided (used one) and the 1st month of service.
It seems that Ebox does not trust Bell techs and me as the customer is stuck between.
How hard is it to ship me a new, tested modem ?
Secondly, the modem came in a empty box, moving around freely in the box without any kind of padding or bubble wrap, unbelievable when i saw it and not surprising that the modem is faulty.
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