I ordered a new internet connection (50mbps with 1000 GB cap along with router and Cell Line) on 21st of July, I selected date to be 27th of July for Installation. Later i was called and given the date to be 29th Of July between 5:00 PM-8:00 PM(I requested it to be 6:00 PM but i was told I have to be at my home before 5:00 PM for Installation. I left my office early and arrived before time but the technician never showed up till 8:00. I called the help line and was informed that the technician will come by before 9:00 PM and he still never showed up. I wasted 4 hours waiting for the guy and he didnt bother to even contact me. I wasted my work time for which i am paid on hourly rate but EBOX technician didnt have decency to call me and inform me that he will not show up.
Next Morning on Saturday 30th, July around 10:30 AM I called the help line and was informed that i have to go in person to the Ebox office to pick my Modem and the appointment was rescheduled to be at 5 PM , Now while i was at EBOX office, technician visited my home (again without contacting me before coming) and he left before i got back from EBOX office. I double checked at EBOX office that my appointment time was still scheduled for 5 PM on 30th(Saturday). The guy again didnt show up and when i called help line again i was informed that the guy visited in day time and i was not at my home(i was at EBOX office at that time).
Now i requested for an other date to be done on Monday (1st Aug, as in this week i have to leave Montreal and i need net setup before i fly).
I have called EBOX multiple times but to no avail.
They are wasting my precious time due to un professional behaviors.
I have a job and i can not keep skipping work to be made available for technicians who show up when they feel like it and do not keep the appointment times.
I was told Ebox will call me today, but so far no reply from them even though i have already called them in morning again to give me an appointment time.
Now if they do not contact me , EBOX can take their modem back and i want full refund as you guys have wasted enough of my time and energy.
1)They did not inform me i have to go personally pick up modem.
2) they did not keep the appointment time.
3) the technician came without informing while i was visiting EBOX office
4) technician did not keep the 2nd appointment time again.
5) EBOX did not call back even after my multiple requests.
Extremely disappointed by this service so far.
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