Disapointed in how EBox handled my case. 8 days without internet.

I have been an EBox client for the last 4 (or so) years and had been satisfied with the service I had received so far. However, I am extremely disappointed in how they handled (and are still handling) an unfortunate situation. As you may or may not be aware, there was a cable service outage in Gatineau 2 weeks ago. In the night of the 29th of August, my internet service and voip line went down. Problem is, I work from home and I need internet to do my job. Morning of the 30th I gave a call (using my prepaid cell) to EBox service and was told that there was an issue with their provider and that service should be re-established by noon. Ok, I tell myself, no problem, I can just work later to make up the time. Noon comes around and I still don’t have service. I call again. This time, I am told that they fixed the issue and that I should wait 2-3 hours and try again. Ok, I can still make this work for my job. 6PM comes around and I still don’t have service. I call again. This time I am told that they have not resolved the issue and that it will likely be fixed overnight. Whelp ok, I am out 200$ now because I can’t do my work today, I sure wish I was told earlier… To make this part of the story shorter, service did not come back until sometime on the 2nd of September (5 days). During the shortage, Ebox calls were answered after 20-45 minutes of wait time and emails were either not replied to or only replied to after several reminders and a long time (48 hours +). As a customer without service and very limited resources to reach anyone, I was disappointed with the response time. Now, unfortunately this is not the end of this story. Sunday the 11th, my modem starts behaving exactly like during the outage, it is able to get DNS and IP addresses but unable to reach webpages, same light flashing pattern. I call Ebox again. This time, I am told that my modem needs to be replaced and that they will be sending a new one. I explain to the tech I am dubious that it is the modem but sure, send the new one; this will allow me to test both. The tech mentions I can send back the new one if the old one works fine as they will be including a postage paid box. My modem comes back to life after 3-4 hours of outage. Following day, service works until exactly 12PM. My modem is flashing. Diagnostic: Network Access Creation Object- OFF. I call EboX again around 12h30 PM. The tech explains that they jumped the gun and asked their provider to cut off my existing modem off the grid (WTF?!). This was never mentioned to me prior and I specifically told the previous tech I wanted to test both modem. This new tech tells me that it is impossible to have 2 modems active at the same address. I sure wish I was told this before… So the tech tells me that they will reactivate my old modem and that it will be done during the PM of that day. September 13th, still no service same NACO-Off error. I call Ebox again: Tech: The provider did not do the modem swap because they don’t do swaps after 5PM. Me: But I called yesterday at 12PM. Tech: Oh, yes, turns out we did not put in a request. Let me do it now. The swap will be made this PM. Me: :huh: Ironically, today is when I received my bill for the month for the full amount. *insert eye twitching emoticon* Can Ebox make this right please? TL,DR Guy misses at least 1 day of work and spends literally several hours (almost 4 now) on his prepaid phone, at his cost, trying to get his internet back while being fed misinformation and given the run around. Issue still not resolved after 8 days without service. PS: I know that Ebox is not responsible for what their provider does and I am not blaming them for the (first) outage. I fully intend to write to the CRTC about that as I think the provider was dragging their feet about fixing the issues (5 days!).