I originally ordered EBOX, and after waiting a few days, i decided to cancel as my Install date was 3 weeks from the day i ordered and didn't want to wait so long.
I booked an install with Fizz, they came once but they didn't have access to the room where the Videotron box is (My fault), and I rebooked the installation for another day.
Oddly enough yesterday (Which was the date EBOX gave me for my install), i got a call and the tech said "I'm here". Shocked I said: From fizz? he said nope, I'm just here to do the connection and get your coax online. I was like uhh okay.
I was a bit surprised, contacted Fizz, they said that's odd but asked me to wait for my rescheduled installation date for the modem to come in.
Decided to try my luck and i contacted EBOX via Facebook and asked if the tech that came today was for EBOX and guess what...yes it was despite my account being cancelled, they told me connect your modem and tell us if it works.
Got home, connected my modem and i was fully connected. Called EBOX, asked them to reinstate my account, no problem and i cancelled my Fizz installation.
The speeds are great, i was online in no time and i have 0 complaints.
Thank you EBOX, you truly blew my expectations away.
Obligatory speed test: http://www.dslreports.com/speedtest/66284819
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