Next news coming up ! EBOX will move it's head office on June 1st 2016 into a 25 000 sqft mega project (3.5 x bigger than before). Totaling 7.5 M$ of investment this new project include a new private data center on the south shore that can host up to 2500 servers. This will allows EBOX to host video processing servers for the upcoming EBOX TV and host servers for customers with 24/7 independent access using magnetic card reader and security.
The new facility is a candidate for LEED certification and is Eco-responsible.
The new head office will help us answer to the growing demand for EBOX services. The office will be able to host up to 250 agents on a same shift (up to 500 employees when combined with night shift).
With the recent CRTC decision to revisit tariff in 2016, we expect another burst in growth and new product launch. Although it is too early to speak, we will be ready to process massive amount of orders for rapid deployment.
EBOX also launch 2 new wireless router on the market. The SmartRG SR400AC and the NetGear WNR3500L. The SmartRG SR400AC is our first router for cable customers. It is now on sale @ $139.95 or $3.95/month with no contract. The dual-band router is equip with Beamforming technology and burst speed at 1.9 Gbits (600 Mbits 802.11 N + 1300 Mbits 802.11 AC). At only $139.95 or $3.95/m, EBOX enable it's customers with top of the line wireless hardware where most routers in this category are sold around the $175-200 mark (AC1900).
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EBOX - Jean-Philippe Béïque
Ebox forum http://www.dslreports.com/forum/cover,2618~mode=shut
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EBOX Campus opening June 1st
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Possible d'avoir les prix de vos forfait
Bonjour, je suis dans la région de Clarence-Rockland en Ontario. Je voulais voir vos prix et aussi voir quel forfaits qui sont disponible dans notre région. Mais on est pas capable de voir les forfaits disponible à nous. Aussi, votre site indique que nous somme desservis par Rogers.
Serait-il possible de voir quel forfait est disponible pour ma région avec le cout?
Merci.
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Oopsies
Ça devait aller dans le forum direct, effacé please.
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Révision des tarifs haute vitesse de gros
31 mars 2016 - Le CRTC ordonne le dépôt de nouveaux tarifs pour les services haute vitesse de gros pour le 16 mai 2016 http://www.crtc.gc.ca/fra/archive/2016/2016-117.htm
19 avril 2016 - Le CTRC reporte le dépôt des nouveaux tarifs haute vitesse de gros au 30 juin 2016 http://www.crtc.gc.ca/fra/archive/2016/lt160419.htm
https://www.dslreports.com/forum/r30661407-Review-of-costing-inputs-and-the-application-process-for-wholesale-high-spee
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Vitesse lente pour download de torrent + Lenteur Streaming Youtube
Bonjour,
Voilà, ça fait plus de 3 semaines que je suis avec Ebox et j'ai les mêmes problème que j'avais il y a plus de 1 an et demi alors que j'étais avec Ebox. J'étais retourné à Vidéotron et les problèmes avaient disparu dès le jour 1 avec eux et là, ils sont de retour depuis le jour 1 avec Ebox donc impossible d'y voir une coincidence. Mon équipement n'a pas changé sauf le modem de Ebox qui n'est pas le même (Thompson DCM475).
Je m'explique, tout les torrent que je télécharge atteigne un maximum de 300 à 400Kb/sec alors que j'ai le cable 60Mbps. Avec Vidéotron, avec la même vitesse j'obtenais sans problème une vitesse de 7.5Mb/sec donc la différence est énorme. Je comprend que les torrent dépendent des seeds/peer disponible mais voilà qu'avec Vidéotron j'obtenais le maximum de la vitesse dans 95% du temps alors qu'avec Ebox c'est 0% du temps.
Deuxième problème, les vidéo sur Youtube. Par exemple ce vidéo pris au hasard :
https://www.youtube.com/watch?v=U8XeKPr2Y9s
Même en qualité 480p, ça prend plus de 3 MINUTES pour charger le vidéo à 100%....alors ne me dites pas que c'est normal..! Avec Vidéotron je pouvais chargé un Vidéo 4K sur Youtube de la même taille en moins de 20 secondes...!
Finalement et bizarrement les test sur speedtest.net me donne une vitesse normale soit 64.02Mbps Download et 11.26Mpbs en upload.
J'ai posté sur le forum de Ebox et on me dit que les torrents dépendent du peering/seeding et impossible de garantir une vitesse, mais je suis pas stupide, pourquoi je n'avais jamais vu ce problème avec Vidéotron et que les deux fois où j'ai été avec Ebox, la vitesse des torrents à diminuer de façon évidente.
Pour ce qui est de Youtube, j'attend leur réponse mais j'aimerais savoir si quelqu'un ici à remarqué le même problème ? Parce que si je ne trouve pas de solution, c'est pas compliqué, je quitte Ebox. Ce n'est pas vrai que je vais payer du 60Mbps et que streamer un vidéo 480p sur youtube va me faire patienter pendant 5 minutes...!
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Experiencing a lot of DSL spikes - terrible experience with Ebox
Hi Everyone,
We've been using FTTN 10 (10/1), it worked great at our old apartment but we moved on December 1st and ever since it has been a nightmare.
We experience hourly spikes in our service, on average we get (~2/0.2) for about 10-15 minutes every hour before it jumps back to its normal of (8.5/0.5).
Ebox sent over a Bell tech to investigate. When he first checked out stats from the equipment outside the building, he saw a spike in upload so he replaced the equipment. Came up and everything seemed fine. He even spent an extra couple of minutes walking around the place with me testing Wifi to make sure the modem was in a good spot.
He checked the wire from the CO to our apartment, apparently it's brand new (~less than a year old) and is quite short, he's certain that it isnt the cause of the issue.
I should also mention that whenever we get a spike in service, we go directly to the modem to plug in via ethernet to confirm that it is not just wifi related.
Ebox has offered to move us to Cable, they have offered a discount of 3$/ Month for 12 months or 30$ off the new modem. Let's keep in mind that I've been paying monthly for internet service I'm not really receiving, I work from home and find myself having to go to starbucks at least once a day. To answer your next question, yes Starbucks public wi-fi offers better speed and reliability than what we've gotten here with Ebox.
I find this to be a lack of customer service on their part. I have gone out and spent money to purchase equipment that works just fine (they did a swap in January just in case the modem may have been the cause of the problem). Now I have to spend another large amount of money on equipment because they can't service me properly.
I just want to be able to use the service without having to spend more money fixing the fact that they can't provide adequate service.
If someone here can shed some light this would be great, I find this to be horrible customer service and hope that I'm an anomaly and that they don't treat everyone this way.
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[Cable] Spike in latency and reduced speeds for the last 2 days
Did you guys make changes to peering or something? The last 2 days latency has been horrible and speeds (esp upload) have gone down.
No, it's not the modem. :)
vs a couple of weeks ago (as I don't test daily...):
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[Cable] Ebox Problème avec le mensonge
J'ai appelé ce matin et vous m'avez confirmé que mon compte sera fermé à la fin de ce mois-ci comme je vous l'ai demandé.
J'ai même parlé à un certain Hugo du service de rétention... "Nous ne vous facturerons pas ce mois-ci, vous recevrez un état de compte qui indiquera $0 etc etc..."
C'est drôle, je viens de recevoir une facture de $73.53 pour couvrir le mois de juin dont le prélèvement est prévu dans les prochains jours. Ne me dites pas que vous allez jouer le jeu de Bell et de sa facturation? Je viens de vous envoyer un courriel avec les même informations. Je veux que la situation soit corrigé le plus rapidement possible. J'ai déjà commandé mon service avec TEKSAVVY et le branchement est prévu pour le 1er juin et je n'ai aucune intention de payer cette facture. Je garderai ce post ouvert afin d'informer les clients des développements de la situation.
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Routeur
J'ai un routeur D-Link Dir-601 mon ordi est connecter rj45 et je trouve que ses lent le telechargement.J'ai cable 20. J'ai Ploguer sur le routeur sa donne conecxion reseaux de 100 mgabits et pluguer direct dans modem sa donne 1 gigabit sa tu de importance sur le telechargement?
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Outage in waterloo region?
Hello is there an outage in waterloo region?
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High (and unstable) latency
So, I'm having some lag issues in my games since this morning (writing this on Monday night, just to be clear).
I've tried multiple different games, all of them in different locations, same issue (one of them is even based in Europe, and even though this one usually obviously has a higher ping than the others, it still has a higher ping than usual).
So it's not coming from the game servers.
On US servers, my ping is usually around 30-40ms, now it's never under 120ms.
On the Europe one, it's usually around 90ms, now if I'm at 150, it's "good".
When I'm running a speed test on speedtest.net (yes, on Ebox's server), the ping used to be around 10ms, now it shows 34, but the speeds are fine.
Strange thing is whenever I run a ping test (in Windows' command prompt, and at least 50 packets each time, to several different hosts), the highest is never higher than 15ms, with an average of 12ms, always with 0% packet loss.
When running a traceroute, again to several different locations, it doesn't show anything wrong either.
I have nothing anywhere running in the background while running these tests.
I just don't get it. The tests - let aside the ping shown on speedtest.net - seem to confirm that the connection is working fine, but there obviously is something wrong, I can feel it in my games, since those are fast paced games (and the ping shown on the games' scoreboards also confirms this).
But I'm positive it's not an issue with the game servers; I tried with multiple different online games (Rocket League, League of Legends, Smite, World of Warcraft, Diablo III, etc.), and the high and unstable latency is always present, no matter which game I play.
Yes, of course I tried to run these tests and play the games while being connected directly to the modem, also tried three different computers (always connected to directly the modem), but the results are the same. And yes, I did power cycle my devices; this is not my first troubleshooting.
I first thought it might be a temporary issue on Ebox's (or maybe even VTL's) network, but I think I wouldn't be the only one feeling it then.
Is there anything going on that could explain this?
Or is anyone else feeling this as well even though no one posted about it yet?
I don't want to be that arrogant obnoxious guy who needs to get his issue fixed on the spot, theatening to cancel the service if it's not, or whatever, but it's starting to get on my nerves...
Even though I'm not perfect and I could've missed something, somewhere, I'm pretty confident it's not coming from my end, according to the sh*tload of tests I kept running all day.
Any help/information would be greatly appreciated.
Thank you.
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Routeur
Quel routeur sans fils vous me conseille au alentour de 150 a 200 Dollars.
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Ebox internet (cable) - Outage in Brossard?
Hi,
My internet is down (cable internet from Ebox).
I'm getting a valid WAN IP address (96.127.20.x) but I cannot open any website.
I rebooted my cable modem, my router etc.
Maybe a DNS issue?
Thanks!
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CRTC rejects BCE appeal
So Diskace does this mean you'll be offering Fibre in the not so distant future?
http://www.theglobeandmail.com/report-on-business/ottawa-rejects-bce-appeal-says-must-give-small-players-internet-access/article29973763/
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Teksolution - Sales, support, consulting - The Solution for all your computer problems!
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EBOX Store, Rive-Sud *Invitation ouverture*
(english below)
Tous nos clients (et amis) sont invités à la grande ouverture de la première boutique EBOX !
Afin de souligner un point tournant de notre croissance, nous vous invitons à un cocktail dînatoire avec notre équipe et la mairesse de Longueuil. Quelques minutes après, nous allons dévoiler la toute première boutique EBOX et ouvrir les portes au public.
Faites partie de cette aventure Jeudi prochain le 19 mai à 17h00, au 1225 rue Saint-Charles Ouest J4K 0B9 dans le rond point du nouveau débarcadère à l'extérieur (dehors devant l'enseigne EBOX)
Venez vivre l'expérience EBOX Ultime dans une boutique nec plus ultra ! Des surprises seront offertes aux premiers visiteurs.
***Attention en cliquant sur le url on comptabilise automatiquement une présence***
Pour confirmer votre présence s.v.p. cliquez ici https://secure.ebox.ca/survey_store/survey.php
All our clients (and friends) are invited to celebrate the grand opening of our first EBOX Store !
In the interest of highlighting a high turning point in our growth, we are inviting you to join our team & the mayor of Longueuil for a cocktail launch event. Slightly after, we will unveil the store and open the doors to the public.
Join us next Thursday May 19th 5h PM at 1225 Saint-Charles West street, J4k 0B9 in the new roundabout of the terminus Longueuil (outdoor in front of the EBOX signage)
Be ready to enjoy the ultimate EBOX Experience ! We got a surprise for the few first customers who enter the store !
***Warning, when clicking the url below we automatically count one visitor so if you don't intend on coming don't click***
To confirm your presence simply click on this url https://secure.ebox.ca/survey_store/survey.php
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EBOX - Jean-Philippe Béïque
Ebox forum http://www.dslreports.com/forum/cover,2618~mode=shut
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Is the Price for Ebox Business Internet (in Quebec) Correct?
When I entered my address on the website I saw CABLE BASIC at 26.95 and BUSINESS BASIC 6 at 50.95. Is this correct? When I switched to Residential, I see the same CABLE BASIC at 26.95 but DSL BASIC 6 at 30.95. Are Ebox's business V-Cable plans the same price as residential?
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IPv6 again, R cable and V cable
Hi!
Today checked IP on my friends Rogers Cable at Toronto and he has IPv6 there.
Will Ebox assign him IPv6 as well if he switch to Ebox?
Second question, are there plans for IPv6 on Videotron Cable.
Thanks!
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[DSL] Problem getting Router and Modem to communicate
Hello all. I have an Asus Router (forgot the exact model number but pretty recent) and was set up with Bell Fibe. Everything was working and was able to have both wired and wireless internet at home.
Yesterday Bell technician came to switch to EB. Put my Tp-link modem and was able to get internet access. When I try to add my router to the mix is where we have issues.
When I run the quick setup wizard I enter my information and it just keeps timing out. Also as a side note, if I plug my laptop wired to the modem i can access the web interface no problem, if I plug the modem to Wireless router and try to go web interface of Modem I can't seem to access it.
Any help is appreciated, both modem and router are on same subnet. I played with disabling DHCP on some of them.
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[DSL] Modems offered by ebox
I'm considering signing up for your FTTN Extreme 25 service (if I don't stay with Teksavvy) and I have a few questions about the modems you offer. Your Website lists Modem 3.0. Who makes this modem and what is the model number?
What type of warranty do you offer for modems? I couldn't find a dry loop fee on your site so I assume that you do not charge a dry loop fee. Is this correct? Are there any other monthly fees aside from the $45.95 price listed, which includes 350GB/month?
Thanks.
edit: I just noticed that the site does state "free dryloop".
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Issue at head office
We currently experience a fiber cut thatvonly affect our office. Therefor we cannot answer inbound phone calls at the moment. We expect services to be back within 30-45min
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EBOX - Jean-Philippe Béïque
Ebox forum http://www.dslreports.com/forum/cover,2618~mode=shut
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