Hi Guys,
So I have a problem with EBox internet where my connection drops frequently.
I changed the modem, called a technician to come but still have the problem.
Here's the log of my modem.
Date/Time Facility Severity Message
Aug 23 14:29:50 daemon err dhcp6s[17017]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directory
Aug 23 14:29:50 daemon err dhcp6s[17024]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directory
Aug 23 14:45:33 daemon crit kernel: Line 0: VDSL2 link down
Aug 23 14:45:41 daemon crit kernel: Line 0: xDSL G.994 training
Aug 23 14:45:47 daemon err dhcp6c[16756]: client6_send: transmit failed: Network is unreachable
Aug 23 14:45:50 daemon crit kernel: Line 0: VDSL G.993 started
Aug 23 14:45:51 daemon crit kernel: Line 0: VDSL2 link down
Aug 23 14:46:09 daemon crit kernel: Line 0: ADSL G.992 started
Aug 23 14:46:10 daemon crit kernel: Line 0: ADSL link down
Aug 23 14:46:19 daemon crit kernel: Line 0: xDSL G.994 training
Aug 23 14:46:23 daemon crit kernel: Line 0: VDSL G.993 started
Aug 23 14:46:42 daemon crit kernel: Line 0: VDSL2 link up, Bearer 0, us=11313, ds=50047
Aug 23 14:46:46 daemon crit syslog: PPP server detected.
Aug 23 14:46:46 daemon crit syslog: PPP session 1 established.
Aug 23 14:46:49 daemon crit syslog: PPP LCP UP.
Aug 23 14:46:49 daemon err syslog: [PPPoE] Couldn't increase MRU to 1500
Aug 23 14:46:49 daemon crit syslog: PPP LCP UP.
Aug 23 14:46:50 daemon crit syslog: Received valid IP address from server. Connection UP.
Aug 23 14:46:55 daemon err dhcp6c[18393]: dhcp6_ctl_authinit: failed to open /etc/dhcp6cctlkey: No such file or directory
Aug 23 14:47:03 daemon err dhcp6s[18398]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directory
Aug 23 14:47:09 daemon err syslog: tr69c:431.192:runRPC:2709:could not get lock, ret=9809
Aug 23 14:47:10 daemon err dhcp6s[18630]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directory
Aug 23 14:47:13 daemon err dhcp6s[18656]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directory
Aug 23 14:47:13 daemon err dhcp6s[18664]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directory
Aug 23 15:07:23 daemon crit kernel: Line 0: VDSL2 link down
Aug 23 15:07:32 daemon crit kernel: Line 0: xDSL G.994 training
Aug 23 15:07:37 daemon err dhcp6c[18393]: client6_send: transmit failed: Network is unreachable
Aug 23 15:07:41 daemon crit kernel: Line 0: VDSL G.993 started
Aug 23 15:07:42 daemon crit kernel: Line 0: VDSL2 link down
Aug 23 15:08:20 daemon crit kernel: Line 0: xDSL G.994 training
Aug 23 15:08:24 daemon crit kernel: Line 0: VDSL G.993 started
Aug 23 15:08:43 daemon crit kernel: Line 0: VDSL2 link up, Bearer 0, us=11313, ds=50048
Aug 23 15:08:53 daemon crit syslog: PPP server detected.
Aug 23 15:08:53 daemon crit syslog: PPP session 2 established.
Aug 23 15:08:56 daemon crit syslog: PPP LCP UP.
Aug 23 15:08:57 daemon err syslog: [PPPoE] Couldn't increase MRU to 1500
Aug 23 15:08:57 daemon crit syslog: PPP LCP UP.
Aug 23 15:08:57 daemon crit syslog: Received valid IP address from server. Connection UP.
Aug 23 15:09:03 daemon err dhcp6c[20012]: dhcp6_ctl_authinit: failed to open /etc/dhcp6cctlkey: No such file or directory
Aug 23 15:09:10 daemon err dhcp6s[20017]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directory
Aug 23 15:09:16 daemon err syslog: tr69c:758.397:runRPC:2709:could not get lock, ret=9809
Aug 23 15:09:18 daemon err dhcp6s[20249]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directory
Aug 23 15:09:20 daemon err dhcp6s[20275]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directory
Aug 23 15:09:20 daemon err dhcp6s[20281]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directo
Aug 23 16:07:31 daemon crit kernel: Line 0: VDSL2 link down
Aug 23 16:07:42 daemon crit kernel: Line 0: xDSL G.994 training
Aug 23 16:07:45 daemon err dhcp6c[20012]: client6_send: transmit failed: Network is unreachable
Aug 23 16:07:51 daemon crit kernel: Line 0: VDSL G.993 started
Aug 23 16:07:53 daemon crit kernel: Line 0: VDSL2 link down
Aug 23 16:08:14 daemon crit kernel: Line 0: xDSL G.994 training
Aug 23 16:08:18 daemon crit kernel: Line 0: VDSL G.993 started
Aug 23 16:08:37 daemon crit kernel: Line 0: VDSL2 link up, Bearer 0, us=11313, ds=50048
Aug 23 16:08:41 daemon crit syslog: PPP server detected.
Aug 23 16:08:41 daemon crit syslog: PPP session 3 established.
Aug 23 16:08:44 daemon crit syslog: PPP LCP UP.
Aug 23 16:08:44 daemon err syslog: [PPPoE] Couldn't increase MRU to 1500
Aug 23 16:08:44 daemon crit syslog: PPP LCP UP.
Aug 23 16:08:44 daemon crit syslog: Received valid IP address from server. Connection UP.
Aug 23 16:08:50 daemon err dhcp6c[22549]: dhcp6_ctl_authinit: failed to open /etc/dhcp6cctlkey: No such file or director
Aug 23 16:10:01 daemon crit kernel: Line 0: VDSL2 link down
Aug 23 16:10:14 daemon err dhcp6c[22549]: client6_send: transmit failed: Network is unreachable
Aug 23 16:10:27 daemon crit kernel: Line 0: ADSL G.992 started
Aug 23 16:10:28 daemon crit kernel: Line 0: ADSL link down
Aug 23 16:10:32 daemon crit kernel: Line 0: xDSL G.994 training
Aug 23 16:10:41 daemon crit kernel: Line 0: VDSL G.993 started
Aug 23 16:10:43 daemon crit kernel: Line 0: VDSL2 link down
Aug 23 16:11:06 daemon crit kernel: Line 0: ADSL G.992 started
Aug 23 16:11:07 daemon crit kernel: Line 0: ADSL link down
Aug 23 16:11:11 daemon crit kernel: Line 0: xDSL G.994 training
Aug 23 16:11:16 daemon crit kernel: Line 0: VDSL G.993 started
Aug 23 16:11:34 daemon crit kernel: Line 0: VDSL2 link up, Bearer 0, us=11313, ds=50048
Aug 23 16:11:38 daemon crit syslog: PPP server detected.
Aug 23 16:11:38 daemon crit syslog: PPP session 4 established.
Aug 23 16:11:41 daemon crit syslog: PPP LCP UP.
Aug 23 16:12:11 daemon err syslog: [PPPoE] No response to PAP authenticate-requests
Aug 23 16:12:11 daemon err syslog: [PPPoE] Couldn't increase MRU to 1500
Aug 23 16:12:11 daemon err syslog: User name and password authentication failed.
Aug 23 16:12:12 daemon crit kernel: Line 0: VDSL2 link down
Aug 23 16:12:22 daemon crit kernel: Line 0: xDSL G.994 training
Aug 23 16:12:31 daemon crit kernel: Line 0: VDSL G.993 started
Aug 23 16:12:33 daemon crit kernel: Line 0: VDSL2 link down
Aug 23 16:12:43 daemon crit kernel: Line 0: ADSL G.992 started
Aug 23 16:12:44 daemon crit kernel: Line 0: ADSL link down
Aug 23 16:12:55 daemon crit kernel: Line 0: ADSL G.992 started
Aug 23 16:12:56 daemon crit kernel: Line 0: ADSL link down
Aug 23 16:13:00 daemon crit kernel: Line 0: xDSL G.994 training
Aug 23 16:13:05 daemon crit kernel: Line 0: VDSL G.993 started
Aug 23 16:13:23 daemon crit kernel: Line 0: VDSL2 link up, Bearer 0, us=11313, ds=50040
Aug 23 16:13:27 daemon crit syslog: PPP server detected.
Aug 23 16:13:27 daemon crit syslog: PPP server detected.
Aug 23 16:13:27 daemon crit syslog: PPP session 2663 established.
Aug 23 16:13:27 daemon crit syslog: PPP session 2663 established.
Aug 23 16:13:31 daemon crit syslog: PPP LCP UP.
Aug 23 16:13:31 daemon err syslog: [PPPoE] Couldn't increase MRU to 1500
Aug 23 16:13:31 daemon crit syslog: PPP LCP UP.
Aug 23 16:13:31 daemon crit syslog: Received valid IP address from server. Connection UP.
Aug 23 16:13:37 daemon err dhcp6c[24113]: dhcp6_ctl_authinit: failed to open /etc/dhcp6cctlkey: No such file or directory
Aug 23 16:13:44 daemon err dhcp6s[24124]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directory
Aug 23 16:13:50 daemon err syslog: tr69c:632.456:runRPC:2709:could not get lock, ret=9809
Aug 23 16:13:52 daemon err dhcp6s[24356]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directory
Aug 23 16:13:54 daemon err dhcp6s[24382]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directory
Aug 23 16:13:54 daemon err dhcp6s[24386]: dhcp6_ctl_authinit: failed to open /etc/dhcp6sctlkey: No such file or directory
Does anybody have the same problem ?
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[DSL] PPP drops frequently
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[Cable] Cable types
What is the difference between C-Cable, V-Cable, Q-Cable...?
Thanks!
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Fiber cut - downtown MTL
Yesterday we had a 144 fiber strands cable cut downtown Montreal on avenue des canadiens that essentially cut 100 Gbit/s of traffic between Cologix 1250 and Cologix 1155 René-Lévesque. This core node is responsible of transporting all V-Cable traffic of Quebec province. Thankfully we designed our own DWDM network with diversity in mind. Result was that yesterday while we could have gone through one of the biggest and darkest outage in EBOX history, the impact was zero...niet...nada.
Just a reminder that a diversified design is so important even if the cost is higher.
For enterprises & ISP that need transport downtown Montreal between datacenters, EBOX has a diversified network that can help you transport large amount of protected traffic.
--
EBOX - Jean-Philippe Béïque
Ebox forum http://www.dslreports.com/forum/cover,2618~mode=shut
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[Cable] Cable Internet not working in downtown Montreal?
I live near Lionel-Groulx. My Cable Internet seems to be down this morning. Anyone else has the same problem?
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Extreme Disappointment from EBOX Service for New Connection Setup
I ordered a new internet connection (50mbps with 1000 GB cap along with router and Cell Line) on 21st of July, I selected date to be 27th of July for Installation. Later i was called and given the date to be 29th Of July between 5:00 PM-8:00 PM(I requested it to be 6:00 PM but i was told I have to be at my home before 5:00 PM for Installation. I left my office early and arrived before time but the technician never showed up till 8:00. I called the help line and was informed that the technician will come by before 9:00 PM and he still never showed up. I wasted 4 hours waiting for the guy and he didnt bother to even contact me. I wasted my work time for which i am paid on hourly rate but EBOX technician didnt have decency to call me and inform me that he will not show up.
Next Morning on Saturday 30th, July around 10:30 AM I called the help line and was informed that i have to go in person to the Ebox office to pick my Modem and the appointment was rescheduled to be at 5 PM , Now while i was at EBOX office, technician visited my home (again without contacting me before coming) and he left before i got back from EBOX office. I double checked at EBOX office that my appointment time was still scheduled for 5 PM on 30th(Saturday). The guy again didnt show up and when i called help line again i was informed that the guy visited in day time and i was not at my home(i was at EBOX office at that time).
Now i requested for an other date to be done on Monday (1st Aug, as in this week i have to leave Montreal and i need net setup before i fly).
I have called EBOX multiple times but to no avail.
They are wasting my precious time due to un professional behaviors.
I have a job and i can not keep skipping work to be made available for technicians who show up when they feel like it and do not keep the appointment times.
I was told Ebox will call me today, but so far no reply from them even though i have already called them in morning again to give me an appointment time.
Now if they do not contact me , EBOX can take their modem back and i want full refund as you guys have wasted enough of my time and energy.
1)They did not inform me i have to go personally pick up modem.
2) they did not keep the appointment time.
3) the technician came without informing while i was visiting EBOX office
4) technician did not keep the 2nd appointment time again.
5) EBOX did not call back even after my multiple requests.
Extremely disappointed by this service so far.
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USAGE PAGE - Show as MB when below 1 GB. Show as KB when below 1 MB
For the Internet Usage page: http://conso.ebox.ca/index.php the display is very "G" happy.."G" as in Gigabyte.
Firstly, is it possible to switch the "G" to the more natura lookingl: "GB"?.
Secondly, this usage page is exclusively "G" and so decimal representations like "0.015 G" is way too common. Sadly this has very little meaning compared to the more natural "15 MB" (for this example). I obviously want "GB" (err, "G") to remain but it would go a long way for customers if you guys also added "MB" and "KB".
It wouldn't be hard at all. Just 2 lines of very rudimentary middle-school level of code:
if (transfer_amount < 1GB) then transfer_amount *= 1000; // for MB representation
if (transfer_amount < 1MB) then transfer_amount *= 1000; // for KB representation
Simple and Quick to implement. Less than 30 seconds.
I can only assume the only reason it wouldn't ever be added is because of sheer laziness.
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Outage V-CABLE
Il y a actuellement une panne dans une zone V-Cable.
Celle-ci peut avoir une incidence sur la qualité de votre service. Nous sommes désolés pour tout inconvénient occasionné par cette situation et travaillons activement pour régler la problématique dans les meilleurs délais. Vous serez tenus au courant de tout développement.
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Frais de déménagement Monstrueux
j'ai telephoné aujourdhui pour effectuer mon déménagement avec ebox pour me rendre compte que les couts de déménagement chez les tpia sont literallement MONSTRUEUX, 80$
je me demandais pourquoi ebox comme les autres tpia met des promotion 50% pour les nouveaux clients et gratuit pour les transfert , ca donne aucunement envie de rester avec le meme fournisseur quand on demenage.
je trouve cela triste j'ai bien aimé la qualité du service recu pendant ces 3 ou 4 années (je ne sais plus) jai bien été repondu a chaque fois, mais malheureusement la competition rend plus avantageux mon déménagement
je vous remercie et continuerai tout de meme a vous recommander, neanmoins mon porte feuille compte plus que mon amitié envers votre compagnie, on se reverra au prochain déménagement ;) quand vous me reprendrez gratuitement dun autre fournisseur
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Suggestion pour le référencement
Bonjour,
J'aurais une petite suggestion, probablement déjà soulevé précédement mais bon je la relance..! Présentement si je réfère un client chez Ebox, j'obtient un rabais de 1$ / mois tant que je reste client de Ebox. C'est bien sauf que c'est difficile à vendre à la personne qu'on réfère...ça donne l'impression qu'on les réfères simplement pour notre propre rabais et gain personnel et non pas parce que c'est une bonne compagnie...!
Par exemple, chez Fido, où je suis avec mon cellulaire, si je réfère un client et qu'il reste pour un minimum de 90 jours, j'obtient 25.00$ de crédit sur ma facture et lui aussi. C'est un incitatif de plus à ce que, de un, la personne donne mon code client lors de son abonnement afin d'elle aussi avoir son "cadeau" sinon elle n'a pas vraiment d'intérêt à y penser car c'est juste moi qui en profite...Ebox pourrait faire la même chose avec le 1.00$ par mois..
Bref c'est une suggestion comme ça, j'ai beaucoup de misère à référer des gens parce que je me sens mal de leur demander de donner mon code client en leur disant qu'ils n'obtiennenent absolument rien en échange et que moi j'obtient un rabais...!
Voilà !
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Any news on EboxTV ?
Ça fait un bout que j'ai rien vu sur le sujet et je me demandais s'il y avait du nouveau là dedans.
De plus j'ai vu que Zazeen ne sont plus obligé de vendre leur service d'IPTV qu'à l'intérieur de leur réseau donc je crois que je vais essayer ça sur Ebox.
Par contre j'ai de la difficulté à sizer combien de data je vais avoir besoin pour pas buster mon forfait...
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Usage Details - Discrepancies
Let me start by saying I don't disagree with the overall usage on my account as reported by the graphic but the usage details appear to be way off.
Let's take a look at the first few days of March. The first attachment is the usage as reported by my router and the second attachment is the usage as reported by the Ebox page.
The details reported by Ebox strike me as being just a little off. :)
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Modems for Ebox in Quebec
Hi there,
Which modems are compatible with Ebox. Which one is needed if you want to add telephony with Ebox.
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[Cable] Extremely Slow yesterday and today
Anyone with Ebox having issues in Ontario (Toronto)?
Called yesterday and today and they said the same thing... service issues in Ontario. Not sure if they're BS'ing me, since I dont see any other posts here or anywhere else on this?
Im on the 30Mbps plan, and only getting 2Mbps right now...
so quick update... my Thomson DCM475 has a weird light pattern.
All 4 lights solid, but the 'link' light is constantly blinking (even when Im not using the internet). I dont think this is normal?
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[Cable] terriblement lent
Je suis à Montréal, sur le câble, je paye pour du 60 et depuis hier j'ai du 10!!!
J'ai reboot modem/rooter. ... Là je suis vraiment sur le bord d'une crise de nerf!
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Disapointed in how EBox handled my case. 8 days without internet.
I have been an EBox client for the last 4 (or so) years and had been satisfied with the service I had received so far. However, I am extremely disappointed in how they handled (and are still handling) an unfortunate situation.
As you may or may not be aware, there was a cable service outage in Gatineau 2 weeks ago. In the night of the 29th of August, my internet service and voip line went down. Problem is, I work from home and I need internet to do my job. Morning of the 30th I gave a call (using my prepaid cell) to EBox service and was told that there was an issue with their provider and that service should be re-established by noon. Ok, I tell myself, no problem, I can just work later to make up the time. Noon comes around and I still dont have service. I call again. This time, I am told that they fixed the issue and that I should wait 2-3 hours and try again. Ok, I can still make this work for my job. 6PM comes around and I still dont have service. I call again. This time I am told that they have not resolved the issue and that it will likely be fixed overnight. Whelp ok, I am out 200$ now because I cant do my work today, I sure wish I was told earlier
To make this part of the story shorter, service did not come back until sometime on the 2nd of September (5 days). During the shortage, Ebox calls were answered after 20-45 minutes of wait time and emails were either not replied to or only replied to after several reminders and a long time (48 hours +). As a customer without service and very limited resources to reach anyone, I was disappointed with the response time.
Now, unfortunately this is not the end of this story. Sunday the 11th, my modem starts behaving exactly like during the outage, it is able to get DNS and IP addresses but unable to reach webpages, same light flashing pattern. I call Ebox again. This time, I am told that my modem needs to be replaced and that they will be sending a new one. I explain to the tech I am dubious that it is the modem but sure, send the new one; this will allow me to test both. The tech mentions I can send back the new one if the old one works fine as they will be including a postage paid box.
My modem comes back to life after 3-4 hours of outage.
Following day, service works until exactly 12PM. My modem is flashing. Diagnostic: Network Access Creation Object- OFF. I call EboX again around 12h30 PM. The tech explains that they jumped the gun and asked their provider to cut off my existing modem off the grid (WTF?!). This was never mentioned to me prior and I specifically told the previous tech I wanted to test both modem. This new tech tells me that it is impossible to have 2 modems active at the same address. I sure wish I was told this before
So the tech tells me that they will reactivate my old modem and that it will be done during the PM of that day.
September 13th, still no service same NACO-Off error. I call Ebox again:
Tech: The provider did not do the modem swap because they dont do swaps after 5PM.
Me: But I called yesterday at 12PM.
Tech: Oh, yes, turns out we did not put in a request. Let me do it now. The swap will be made this PM.
Me: :huh:
Ironically, today is when I received my bill for the month for the full amount. *insert eye twitching emoticon*
Can Ebox make this right please?
TL,DR
Guy misses at least 1 day of work and spends literally several hours (almost 4 now) on his prepaid phone, at his cost, trying to get his internet back while being fed misinformation and given the run around. Issue still not resolved after 8 days without service.
PS: I know that Ebox is not responsible for what their provider does and I am not blaming them for the (first) outage. I fully intend to write to the CRTC about that as I think the provider was dragging their feet about fixing the issues (5 days!).
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EBOX rank on the PROFIT500 2016
PROFIT500 just released their 2016 ranking of the 500 fastest growing business in Canada. We are extremely happy to be on the ranking for 4 years in a row. Again EBOX rank #1 in Telecom sector across Canada, 19th across all industries in Canada and #4 in Quebec !!!
http://www.profitguide.com/microsite/profit500/2016
Thanks to all our clients who are our greatest brand ambassador, thanks to all our employees for the hard work day after day. Thanks to the CRTC for allowing competition in this market and congratulations to all companies who made the profit500 list this year.
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[Cable] Internet down DDO west island montreal
Down for a couple of hours now. No outage stated by Ebox....
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are upload unlimited on ebox ?
shopping and looking at price packages. Just want to confirm this.
are upload unlimited on DSL ? meaning do they count towards the total 350GB monthly usage limit ?
on cable i think i saw unlimited but no mention on DSL ?
Thanks
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[DSL] DSL OUTAGE on South shore ( Brossard, Saint Hubert, Greenfield Park)
Unfortunately our provider expriencing an unexpected outage on South shore ( Brossard, Saint Hubert, Greenfield Park) on DSL. As soon as we receive an update, we will keep you posted.
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Fiber optic outage
Hi guys,
just a FYI we currently experience a fiber optic problem in 1250 rené-lévesque that affect multiple lines including our office. We expect to be back at taking calls as soon as our route is repaired. In the meantime we cannot take inbound calls at the moment. This does not affect rest of the network.
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