Cogent path, latency, suboptimal routing
Cogent traffic returned to their peers sub-optimally, instead of NY or Toronto link it is returned in Miami. Just one example traceroute 66.198.9.33 traceroute to 66.198.9.33 (66.198.9.33), 30 hops...
View ArticleBell Fibe price increase, might come back to eBox
Will Bell increasing Fibe Internet prices by $5/mo for all plans in Feb 2017, I might come back to eBox/R-Cable again. Any special win-back deals for former clients? I still have my modem I used for...
View Article[DSL] Just joined Ebox but Bell subcontractor problem arose
Hello, I cancelled my Teksavvy DSL 15/1 service & joined Ebox. I paid for a 25/10 150GB DSL connection. The day of my installation (8am to 12pm 4hour timeslot) the technician was supposed to show...
View ArticleNeed beta tester - Roadmap to customer portal
Hey guys, i need a couple of beta testers for our new portal that is schedule to be release early December. You need to be an existing customer of EBOX for us to be able to provide a beta login. If you...
View ArticleGoogle reachabikity issue
# traceroute dl.google.com traceroute to dl.google.com (172.217.2.142), 30 hops max, 60 byte packets 1 192.168.1.1 0.821 ms 0.887 ms 1.427 ms 2 * * * 3 10.170.192.53 (10.170.192.53) 15.464 ms 15.563 ms...
View ArticleMettre à jour la date d'expiration de ma CC
Salut, Pour mettre à jour la date d'expiration de ma carte de crédit, est-ce que seulement le service à la clientèle peut le faire? PS : Le système vocale a besoin d'être mise à jour, pas claire...
View Article[Cable] Speed drops at 8h30-10h30 PM
Everyday, there's a speed loss between 8h30 to 10h30 PM. I'm not talking about a 15MBS to 12 MBS. I'm talking about 15 MBS to 1 MBS. I don't think that's what i signed up for. And no, it's not because...
View ArticleDisponibilité du service FTTH
Quand est-ce que le service FTTH va être disponible chez EBox?
View Article[Cable] service change fee
Hi Will there be any fee charged for changing service plan? I am looking to downgrade from cable 15 to cable 5 thanks
View ArticlePortal - Now open in beta - maintenant ouvert au public en mode beta
URL: https://client.ebox.ca Vous pouvez vous inscrire à l'Espace Client et faire vos opérations. S.v.p nous voulons des feedback avant de roll out à tous les clients. You can now signup on our Customer...
View Article[DSL] "Stalling" pages (ON)
I'm noticing on my bDSL 25/10 line, sometimes pages would keep spinning, but then it loads immediately the moment I refresh the page.. I've never had this kind of stalling on my 15/10 line with...
View Article[Cable] Twitch
Bonjour, j'aimerai savoir 2 choses. Est-ce que quelqu'un as déjà entendu parler d'un lien direct avec Twitch comme il existe avec google/youtube ? Est-ce que Ebox as déjà contacté twitch à ce propos ?...
View Article[Cable] Rabais sur engagement 12 mois
Je voulais savoir si il y avait moyen de bénéficier d'un rabais en signant pour 12 mois ? (certains compétiteurs offrent un mois gratuit pour un engagement de 12 mois) Merci !
View ArticleHelp needed
Hi, I've been using Ebox since the beginning of this year(Toronto customer). The first modem SMART/RC SR804n was returned in April due to very unstable signal. I'm currently using a second one and it's...
View ArticleAlain McKenna @Ebox Store Friday 16th December
Journalist and author Alain McKenna will be at the EBOX Store tomorrow Friday 16th December. He will be presenting his new book 'Mon téléphone me coûte vraiment trop cher'. Come by and get your copy of...
View Articlesurvey pop up page...scam?
Hi there, I've been receiving survey pop up page claiming to be ebox with ebox logos, etc. It stated that after completing the survey, you can select an item for free but you will need to pay for the...
View ArticlePb Vitesse V-Cable 120 Heures de Pointe?
Salut, Depuis une coupe de jours je vois que la vitesse moyenne sur V-120 Cable est uniquement 100 Ce probleme de vitesse apparait entre 20 et 23h Est ce que vous avez encore un Pb de congestion...
View ArticleEarly Christmas Present from EBox?
Teksavvy customers are getting one. https://www.dslreports.com/forum/r31146279-Cable-Early-Christmas-Present-from-TekSavvy
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